TechnoMech is a dynamic and growing company built on two core pillars: Engineering and Integrated Business Solution Provider. With a team of highly skilled professionals who bring years of industry expertise, we are committed to delivering innovative, high-quality solutions that drive business success. At TechnoMech, our people are our greatest asset. We believe in nurturing talent, fostering a culture of continuous learning, and investing in the growth of our teams. As an ESG-driven organization, we integrate sustainability into our operations, ensuring long-term value for our stakeholders. Collaboration is at the heart of what we do. By partnering with leading technology providers, we leverage cutting-edge solutions to enhance efficiency, customer engagement, and operational excellence. With a strong foundation, a future-focused mindset, and an unwavering commitment to excellence, TechnoMech is poised to reach greater heights, shaping the future of customer experience and engineering innovation.
Vision
To be a global leader in CX solutions, transforming businesses through INNOVATION, EXPERTISE, TRUST, and SUSTAINABLE PRACTICES
Mission
Driving Sustainable Growth ensuring long-term success through strategic development.
Building a Strong Foundation focusing on innovation, operational excellence, and adaptability.
People-Centric Values prioritizing employee well-being and development
Values
Empowering People we foster growth, well-being, and a supportive work environment.
Championing Sustainability we commit to responsible and ESG-driven business practices.
Thriving Through Collaboration we work together to drive innovation and excellence.
TechnoBee : Driven, Connected, Thriving
adapting to challenges with
flexibility.
adapting to challenges with
flexibility.
pride in their contributions.
well-being, inclusivity, and
engagement.
teamwork drive success.
delivering value to clients.
TechnoBee : Driven, Connected, Thriving
adapting to challenges with
flexibility.
adapting to challenges with
flexibility.
pride in their contributions.
well-being, inclusivity, and
engagement.
teamwork drive success.
delivering value to clients.
Engineering Excellence & Innovation in Industrial Components
Engineering Excellence & Innovation in Industrial Components
Meet Our CEO
A visionary CX leader with 20+ years of expertise, driving innovation, operational excellence, and customer-centric transformation at TechMech.
“At TechnoMech, my mantra is innovation with purpose, our mission is to empower businesses through excellence, and our vision is to shape a sustainable, future-ready world.”
Praba Chilatorai
He is a seasoned leader in Customer Experience (CX) management, bringing over 20 years of industry expertise in leveraging data and technology to drive business success. His career began in Malaysia’s telco sector in 2002, where he honed his skills in CX operations before advancing to leadership roles, including establishing a CX delivery center for a major outsourcing company. From 2016 to 2024, Praba served as Operations Director and Board Member at a publicly listed BPO company, where he led 1,800+ employees and expanded CX operations across industries like energy, travel, fintech, and e-commerce. His strategic vision and commitment to operational excellence have earned him multiple accolades, including CCAM Best Head of Contact Centre (two consecutive years) and PIKOM Best Operations Director (two consecutive years). A certified COPC Implementation Leader, Praba is passionate about transforming customer experience, driving innovation, and embedding ESG principles into business operations. As CEO of TechnoMech, he continues to champion excellence, innovation, and people-first leadership, ensuring businesses stay ahead in an evolving digital landscape.
Industry Collaboration & Partnerships
We collaborate with industry leaders to drive innovation, adopt best practices, and enhance service excellence
Contact Centre Association Malaysia (CCAM)
Association of Malaysia (CCAM), we
collaborate to enhance service standards,
drive operational excellence, and stay
updated on industry best practices.
PIKOM
GBS Asia
connects us to the global business services network, fostering digital transformation,
talent development, and industry growth.
Malaysia Digital Economy
Corporation (MDEC)
our capabilities in digital workforce solutions, innovation, and technology driven business expansion.
