Business Solution & Service Models

TechnoMech offers versatile business solutions and service models, providing end-to-end customer engagement, resource management, and operational excellence to drive business growth.

Contact Centre Management

Full Time Equivalent – FTE
Billable Hours
Cost Per Transaction

Technical Support & Helpdesk

Offers tiered IT or product support via phone, email, chat, and remote troubleshooting, with 24/7, dedicated, or escalation models.

Telemarketing & Sales

Drives lead generation, upselling, and customer acquisition via outbound engagement, with
performance-based pricing.

Omnichannel Support

Enables seamless engagement
across voice, email, chat, and social platforms with CRM and AI
integration.

Customer Retention & Loyalty Program

Boosts retention and loyalty through outreach, personalized offers, and feedback.

Resource Management

Optimizes staffing with on-demand or dedicated workforce allocation.

Debt Recovery

Assists clients in recovering overdue accounts through reminders, negotiations, and payment follow ups.

Field Visit Management

Manages in-person visits for appointments, hand-delivering letters/bills, and negotiating debt settlements.

Back-Office Processing

Handles data entry, KYC verification, and other backend processes to ensure accuracy and compliance.

Emergency Crisis & Management Centres

Handles urgent inquiries and disaster response operations.

Use Cases :

Resource Management

Optimizing workforce solutions through strategic talent management and employee care.
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Contact Centre Management

TechnoMech offers high-performance contact center solutions with expertise in quality and operations.
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Debt Recovery

Efficient debt recovery solutions ensuring maximum collections with customer-centric management.
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Key Partnership

Partnering with TNB to deliver seamless customer service, robust internet solutions, and cutting-edge ICT manpower support for operational excellence.

Techno Mech has established a strong and strategic partnership with Tenaga Nasional Berhad (TNB), delivering comprehensive services across various divisions to support their business operations and technological growth. Our portfolio with TNB demonstrates our expertise in contact center management, internet service provision, and IT manpower supply.

Careline

Scope: Comprehensive Contact Center Management

Roles Supplied: Operations Manager, Quality Assurance (QA), Workforce Management (WFM), Trainers, and Agents.

Services Provided: Managing customer service for TNB across both voice and non-voice channels, ensuring efficient query resolution and customer satisfaction

Internet Service Provider (ISP)

Scope: Internet Service Provider (ISP)

Roles Supplied: Operational and support teams for service delivery.

Services Provided: Supporting Allo’s mission to provide high-quality internet services to customers, enhancing connectivity nationwide.

Information and Communication Technology

Scope: Manpower Supply for IT Roles

Roles Supplied: Comprehensive IT roles ranging from system administrators to software developers and network engineers.

Services Provided: Supporting TNB’s ICT infrastructure with skilled professionals, ensuring seamless digital operations.

Technology Partners to drive Digital Transformation

Employee Management System

HRX is a system for managing employee data, streamlining processes, and enabling a paperless workplace.

Tech Support

CyperPlus manages tech support, website, and IT architecture, streamlining SLAs and launching HRX and digital transformation since Oct 24.

Cloud Base

With 90% cloud-based operations, we ensure agile, efficient, and secure service delivery with scalable, future-ready solutions that drive innovation and growth.

Strategic Tech Collaborations for CX Ecosystem

Cloud-based communication platforms with omnichannel systems, ACD, IVR, and real-time reporting for seamless integration across all channels.
Workforce management, quality assurance, and AI-driven analytics, enhancing agent performance and customer interactions for optimized service delivery
Unified communication solutions with features like cloud contact centers, voice, messaging, and CRM integration, enhancing customer engagement and operational efficiency