Debt Recovery

Technomech is a leading provider of innovative solutions for a wide range of industries.Technomech is a leading provider of innovative solutions for a wide range of industries.

Debt Recovery

Range Of Services

TechnoMech delivers comprehensive debt recovery solutions by combining strategic credit management, advanced communication techniques, proactive tracing actions, and tailored engagement approaches to drive faster, more effective recoveries.

Debt Recovery Process Flow

TechnoMech delivers swift, compliant, and professional debt recovery through a structured, people – driven process

At Techno Mech, our debt recovery process is built on speed, structure, and professionalism. Once a new assignment is received, collection activities begin within 24 hours, starting with a contactability check. Contactable accounts are managed through strategic repayment follow-ups, while uncontactable cases are escalated for field visits and IC verification.

Throughout the process, updates are meticulously recorded in our Document Management System (DMS) to ensure transparency and compliance. Supported by a skilled team trained in negotiation, skip tracing, dispute resolution, and regulatory compliance, we deliver high recovery rates while maintaining ethical standards and protecting our client’s reputations.

Debt Collection Methods

Our debt collection approach combines strategic assessment, direct outreach, negotiation, and legal support to drive efficient and effective recoveries

Transparent & Rapid Process

We initiate collection activity within 24 hours of assignment. Our systematic process includes dynamic contact assessment, strategic field visits, and robust identity verification, ensuring every step is clear and outcome-driven.

Comprehensive & Strategic Methods

Our multi-faceted methodologies are tailored for optimal results, ensuring maximum recovery and professionalism.

Advanced Systems & Insightful Reporting

Leveraging cutting-edge technology, we provide real-time insights and complete transparency for our clients.

Our Complete Solution

Our debt collection approach combines strategic assessment, direct outreach, negotiation, and legal support to drive efficient and effective recoveries

At TechnoMech, we deliver a comprehensive and integrated debt recovery ecosystem that goes beyond collections.

Our complete solution covers IT security, risk assessment and analysis, and customized credit policies, ensuring a secure and strategic recovery process.

We focus on customer centricity and quality monitoring to maintain trust and service excellence, while credit reporting and analysis provide critical insights for informed decisions.

Additionally, we invest in continuous training to ensure our team is equipped with the latest skills and compliance knowledge. This holistic approach positions us as a trusted partner for sustainable financial recovery and risk management.

In-House Quality Management System

Our in – house Quality Management System ensures consistent service excellence through real – time monitoring, auditing, and continuous improvement.

  • Speech-to-Text Transcription – Converts voice calls into accurate Text Transcription for analytical reporting
  • Sentiment Analysis – Detects customer emotions to assess agents’ effectiveness
  • Keyword & Phrase Detection – Identifies critical phrases, compliance violations or missing key points
  • Al-Powered Scoring – Automates call quality scoring based on predefined parameters
  • Call Summarization – Generates concise summaries of conversations for quick review
  • Agent Performance Insights – Provides real-time feedback and coaching suggestions
  • Customizable QA Metrics – Tailors quality benchmarks to business needs
  • Faster QA Process – Reduces manual review time with automated scoring
  • Improved Compliance – Detects non-compliance and ensures regulatory adherence
  • Enhanced Customer Experience – Identifies pain points to refine service strategies
  • Data-Driven Decision Making -Generates data-driven recommendations for sustained enhancement
  • Error Free Analytics – All analytical reports are automated based on the system
  • Cost Saving – QA personnel can be reduced up to 60%
  • Round-the-Clock-Al powered system can be able to work 24×7 without human intervention
  • Conversational Al platform
  • Workflow Automation
  • Cloud and On-Prem Platform
  • Built-in Integrations to Call Centre Infrastructure
  • Multi-Language (English & Malay for now)
  • SpeechQ is acknowledged to have a “Full-blown Al-powered” conversational service automation system that analyze 100% of the interaction between clients and agents
  • Realtime reports for monitoring the agent’s performance
  • Outbound calls are analyzed quickly, ensuring prompt billing to clients

Our Fully Customizable In-House CRM Solution

Fully customizable in – house CRM, built for flexibility, real – time integration, and tailored to meet unique operational needs

Seamless integration between TechnoMech’s onpremise or cloud telephony system, user/agent desktop interface, and our custom-built CRM with mobile application

Our Hands-On Expertise

Hands – on expertise with leading platforms to power seamless operations and recovery success

At TechnoMech, our team has hands-on experience operating a range of industry-leading systems, including Volare, Salesforce, Shopee, Avaya, and Avaya One-X Communicator.

This expertise allows us to seamlessly manage collections, customer relationships, and communication workflows with efficiency and precision.

By leveraging these platforms, we ensure our operations are integrated, scalable, and aligned with best practices in debt recovery and client management.

Our Clientele

We serve a diverse clientele across many industries, delivering trusted debt recovery solutions

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