We achieved an 85% debt recovery rate, surpassing the industry average of 75%. This reflects our strategic, data-driven approach and customer-focused collection methods.

Key Success Factors :

• Data-Driven Collection – Tailored recovery based on debt aging & risk assessment.
• Effective Communication – Engaged customers via calls, SMS, emails & digital outreach.
• Flexible Payment Plans  Encouraged settlements while maintaining customer goodwill.
• Skilled Team & Compliance – Enhanced efficiency through training, insights & ethical practices.

Our proactive approach ensures higher recovery rates while preserving customer
relationships.

We successfully reduced our average debt recovery time to 45 days, marking a 10% improvement from the previous year. This acceleration in collections reflects our efficient processes, proactive strategies, and improved customer engagement.

Key Drivers :

• Early Intervention – Timely follow-ups via calls, SMS & emails.
• Optimized Strategies – Prioritized high-risk accounts for quicker settlements.
• Flexible Payment Plans – Encouraged faster repayments with structured options.
• Efficient Team & Client Collaboration– Streamlined workflows & real-time
  insights.

Faster collections improve cash flow, reduce bad debts, and enhance customer
relationships.

We achieved a 90% customer retention rate post-recovery by prioritizing ethical,
transparent, and customer friendly collection practices.

Key Success Factors :

• Respectful & Professional Communication – Ensured fair, transparent interactions.
• Flexible Payment Solutions – Negotiated manageable repayment plans.
• Multi-Channel Engagement – Used calls, SMS & digital platforms for seamless support
• Effective Dispute Resolution – Addressed concerns quickly to rebuild
  trust.

Our approach helps clients recover debts while preserving customer loyalty and
brand reputation.